Refund Policy
Last updated: 1 June 2026
Please note: We strongly recommend attending a free demo session before making any fee payment. This policy describes our refund process; actual eligibility for a refund is assessed on a case-by-case basis and must be requested through the process described below. Fees are generally non-refundable once training has begun.
1. Demo Before Enrolment
CADD Mentors offers a free demo session for most courses. We encourage all prospective students to attend a demo before paying any course fee. The demo gives you a clear picture of the training format, trainer style and course content before you commit.
Requests for a demo session can be made via our website enquiry form, WhatsApp or phone.
2. Fee Payment
Course fees are quoted and agreed at the time of enrolment. Payment may be made in full or, where agreed in advance, in instalments. Enrolment is confirmed on receipt of the first payment.
3. Refund Eligibility — Before Training Begins
If you have paid a course fee and training has not yet started, you may request a refund. Eligibility and amount are assessed based on the circumstances of the cancellation:
- Where the cancellation is due to a reason attributable to CADD Mentors (such as a batch being cancelled or the course not being available as scheduled), a full refund will ordinarily be issued.
- Where the cancellation is at the student's request before the course starts, a partial refund may be considered after deducting any administrative or material costs incurred.
4. Refund Eligibility — After Training Begins
Once training sessions have commenced, course fees are generally non-refundable. This applies whether the student attended sessions or not.
Exceptions may be considered in genuine cases — such as a medical emergency — and are at the discretion of CADD Mentors management. Supporting documentation may be required. Partial credit towards a future batch may be offered as an alternative where a refund is not applicable.
5. Batch Transfer
If you are unable to continue in your enrolled batch, you may request a transfer to a future batch of the same course, subject to seat availability. Batch transfer requests must be made before you have completed more than half the course sessions. Transfers are not guaranteed and are subject to approval.
6. Non-Refundable Items
The following are not refundable under any circumstances:
- Registration or processing fees, if separately charged
- Course materials, software access or printed notes that have been issued
- Any portion of fees covering sessions already completed
- Fees for courses accessed online where session recordings or materials have been shared
7. Online Course Access
For online instructor-led courses, fees are non-refundable once a student has joined any live session or received access to any course materials or resources.
8. How to Request a Refund
To request a refund or batch transfer, contact us directly:
- Email: info@caddmentors.com
- Phone / WhatsApp: +91 89049 10368
Please include your name, course enrolled, payment date and the reason for your request. We aim to respond within 3–5 business days. If a refund is approved, it will be processed within 7–10 business days to the original payment method where possible.
9. Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your enrolment applies to that enrolment. We will update the "Last updated" date at the top of this page when changes are made.
10. Questions
If you have questions about this policy before enrolling, we encourage you to ask us before making any payment. Contact us via the details above or through our Contact page.